Frequently Asked Questions (FAQ) – UniWomens

Welcome to the UniWomens FAQ Page — your go-to place for quick answers. We’ve collected the most common customer questions to help you shop confidently and smoothly.

1. What products does UniWomens offer?

UniWomens provides a wide range of women’s nightwear, nighties, lingerie, undergarments, tracksuits, shapewear, and fashion essentials. Our products are designed for comfort, style, and premium quality.

2. Do you deliver all over Pakistan?

Yes! We offer fast nationwide delivery across Pakistan through trusted courier partners. Delivery time is usually 2–5 working days depending on your city.

3. What payment methods do you accept?

Currently, we offer:

  • Cash on Delivery (COD)
  • Bank transfer (on request)
  • JazzCash / Easypaisa (on request)

COD is the most popular and convenient method.

4. How can I check my order status?

Once your order is placed, you will receive:

  • A confirmation message
  • A tracking number once your parcel is dispatched

You can track your order anytime through the courier’s tracking system.

5. What is your Return & Refund Policy?

We offer a 7-day return and exchange policy for damaged, incorrect, or defective items.
Products must be unused, unwashed, and in original packaging.

For complete details, visit our Refund & Return Policy page.

6. Can I exchange the size if it doesn’t fit?

Yes, size exchanges are allowed depending on stock availability.
If the size issue is not due to our mistake, exchange shipping charges may apply.

7. Are lingerie and undergarments returnable?

For hygiene reasons, the following items are non-returnable:

  • Panties
  • Bras
  • Lingerie sets
  • Nightwear once worn
  • Discounted items

Only defective or wrong items can be returned.

8. Do you offer same-day delivery?

Same-day delivery is available in selected major cities on request.
Extra charges may apply.

9. How can I contact customer support?

You can reach us via:

  • WhatsApp (Preferred for quick replies)
  • Email: uniwomens@gmail.com
  • Contact Form on the website

Our team usually replies within 24 hours.

10. Are the product pictures real?

Yes! All images shown on UniWomens are 100% real product photos.
We ensure quality and transparency for a better shopping experience.

11. How can I choose the right size?

Each product contains a size chart with detailed measurements.
If you’re unsure, just message us on WhatsApp and our team will guide you.

12. Is COD available on all products?

Yes, COD (Cash on Delivery) is available on every product unless stated otherwise.

13. Are my personal details safe?

Absolutely! Your privacy is important to us.
We never share or sell your data.
You can read more on our Privacy Policy page.

14. Do you restock sold-out items?

Yes, we frequently restock popular articles.
You can follow us or message us to be notified about restocks.