At UniWomens, customer satisfaction is our top priority. We aim to provide a smooth, secure, and reliable shopping experience for all our customers across Pakistan. This Refund & Return Policy explains how returns, exchanges, and refunds work on our store.
✔ Easy & Hassle-Free Returns
We accept returns within 7 days of product delivery. If you received a product that is:
- Incorrect
- Damaged
- Defective
- Not the same as shown in pictures
You are eligible for a return or exchange.
✔ Conditions for Return
To qualify for a return or exchange, please ensure that:
- The product is unused, unwashed, and in original packaging
- All tags and accessories are attached
- You have a receipt/order confirmation as proof of purchase
Note: Due to hygiene and personal care reasons, lingerie, undergarments, and nightwear items cannot be returned once worn or tried.
✔ Refund Eligibility
Refunds are issued only in the following cases:
- Wrong product sent
- Product damaged during delivery
- Product not as described
- Size issue (if exchange size unavailable)
Refunds are processed via:
- Bank Transfer
- JazzCash / Easypaisa
- Store Credit (fastest option)
Refunds may take 3–7 working days depending on your payment method.
✔ Exchange Policy
If you received the wrong size or color, we offer quick exchanges.
Exchange shipping charges may apply unless the mistake is from our side.
✔ How to Request a Return or Refund
Simply contact our support team through:
- Contact Form
- Email: uniwomens@gmail.com
Provide your order number, product details, and issue.
Our customer service team will respond within 24 hours.
✔ Shipping Costs
- If the mistake is from UniWomens → We cover return shipping cost
- If the customer wants an exchange due to personal preference → Customer pays shipping cost
✔ Our Commitment
UniWomens is committed to offering premium quality Women’s Nightwear, Lingerie, and Fashion Products with complete transparency and customer satisfaction.
We ensure every order is carefully checked to give you the best online shopping experience in Pakistan.
